Membership Entrance

Membership Entrance

<As for a login modification for MGH members>

We will inform you of the modification of your login ID in order to improve conveniences for all MGH members.

Your login ID that you set by yourself originally, will be changed to your E-mail address which was registered as MGH members automatically as of March 6th, 2017.

If you are unable to login after the modification, we are sorry to trouble you,
but please feel free to contact us at the below E-mail address or phone number.

Guest Center Mail : guestcenter@gardenhotels.co.jp
We intend to reply as soon as possible to your E-mail.

Weekdays only : 10:00-17:00 (Japan Time)
Guest Center is closed on Saturdays, Sundays and Public Holidays. Points exchange shipping is also closed.
Guest Center TEL : (Mobile/IP Phone) +81-3-5777-1347(Charge)
(Landline for a domestic area only) 0120-313146(Free of Charge)

【Notes concerning membership points】
*Points equivalent to 5% of room charge (excluding taxes, rounding down a fraction less than \100)will be vested to your account.
*Hotel Gift Ticket cannot be converted into cash. No change will be given to the balance after using the ticket.
*Points will not be vested with the reservation made through internet agents, travel agencies and corporate discount rates.
*It may take a few days after check-out date for the vested points to be shown on your account.
*Please note that if you initially created your member’s account through our Japanese website, you will not be able to log on to this account through our English website.

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