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Our system find you by email, for confortability.

Please make sure that uppercase and lowercase letters are entered correctly in your password.
If you are unable to log in, please reset your password.
请输入密码时，请确认英文字母的大小写是否正确。
如果无法登录，请重置密码。
請輸入密碼時，確認英文字母的大小寫是否正確。
若無法登入，請重設密碼。

<Password rules>

For safer use, we recommend that you use a password that meets the conditions below.

(If your password does not meet the conditions below, for a better level of security we ask you to reset your password when you next log in to the smartphone application.)

<Conditions>

  • Between 7 and 16 half-width (single-byte) characters (and limited to Roman letters, numbers, and some symbols)
  • - The 8 symbols "!", "#", "$", "%", "&", "?", "_", and "-" are accepted. (Any other symbol, such as "@" and "*", is not accepted.)

Please reset your password from [Confirm / Change Customer Information] on My Page.

Please note that if you have registered on the Japanese version of the website, you will not be able to log in to the English page.